Customer Service Advisor

Reflexallen Group, multinational company with several plants around the world and headquarters on the hills of Modena, international leader of design, development and production of Automotive components, is looking for a Customer Service Advisor.

Our CS Advisor, interfacing with Warehouse, Supply Chain, Sales and Purchasing departments, is part of a young team that represents the first line of communication between Reflexallen and customers.

Main Responsibilities:

  • Processing and managing orders
  • Orders’ tracking and customers’ support on quantity and quality issues, delivery, order status
  • Keep the system updated with all relevant informations about customers (trade agreements, pricelist, requirements)
  • Send invoices to customers, remind and manage payments
  • Supporting the Sales Department through samples, price lists and catalogs
  • Switchboard activities and relations with carriers in case needed

Requirements:

  • Experience in the job or similar ones
  • Excellent verbal and written communication skills in Italian, English and at least another language, German and French preferred
  • Microsoft Office proficiency
  • Attention to detail, time, cost and quality
  • Mental resilience

This position is open to all candidates of both gender (ex L. 903/77) and disabled person (ex L.68/99). Personal data will be processed in accordance with European Regulation (EU GDPR 679/16).

Apply Online

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